Terms of Service

1. Acceptance of Terms

By accessing or using Flarereach's website, services, or platform, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these terms, please do not use our services. These terms apply to all users, customers, and visitors of our platform.

We provide email marketing and cold outreach services, including campaign management, lead sourcing, deliverability optimization, and analytics. Your use of these services is subject to these terms.

2. Description of Services

Flarereach provides professional email marketing and cold outreach services, including:

• Email campaign setup and management
• Lead sourcing and list building
• Email copywriting and optimization
• Domain setup and deliverability management
• Campaign analytics and reporting
• Reply handling and follow-up sequences

We offer both pay-per-email and subscription-based pricing models. Service availability and features may vary based on your selected plan.

3. User Obligations and Acceptable Use

You agree to use our services only for lawful purposes and in compliance with all applicable laws, including but not limited to:

• CAN-SPAM Act and other email marketing regulations
• GDPR and other privacy laws
• Anti-spam and anti-fraud laws
• Intellectual property rights

Prohibited activities include:

• Sending spam or unsolicited commercial emails
• Using purchased or scraped email lists
• Impersonating others or using false information
• Attempting to circumvent our security measures
• Using our services for illegal or harmful purposes

4. Intellectual Property Rights

All content on our website, including text, graphics, logos, software, and design elements, is the property of Flarereach or our licensors and is protected by copyright, trademark, and other intellectual property laws.

You retain ownership of your email content and customer data. However, you grant us a limited license to use, store, and process your content solely for the purpose of providing our services.

You may not copy, reproduce, distribute, or create derivative works from our platform without express written permission.

5. Privacy and Data Protection

We are committed to protecting your privacy and the privacy of your email recipients. Our collection, use, and protection of personal data is governed by our Privacy Policy.

Data handling:

• We process email recipient data only as necessary to provide our services
• We implement appropriate security measures to protect all data
• We do not sell, rent, or share your data with third parties
• You are responsible for obtaining consent from your email recipients
• We comply with GDPR, CAN-SPAM, and other relevant privacy laws

6. Payment Terms and Billing

Pay-per-email pricing: You pay only for emails sent, with no monthly commitments.

Subscription plans: Billed monthly or annually based on your selected plan. Subscriptions automatically renew unless cancelled.

Payment processing: All payments are processed securely through our payment providers. You authorize us to charge your payment method for all fees.

Refunds: We offer satisfaction guarantees. If you're not satisfied within the first week, we'll work to resolve issues or provide a refund.

7. Service Limitations and Availability

While we strive for high availability, our services are provided "as is" and may be subject to:

• Scheduled maintenance and updates
• Technical issues beyond our control
• Internet connectivity problems
• Third-party service dependencies

We do not guarantee 100% uptime or specific deliverability rates, though we typically maintain 95%+ deliverability through best practices and proper infrastructure.

8. Disclaimer of Warranties

Our services are provided "as is" without warranties of any kind, either express or implied, including but not limited to:

• Warranties of merchantability or fitness for a particular purpose
• Warranties that the service will be uninterrupted or error-free
• Warranties regarding specific results or response rates
• Warranties that defects will be corrected

We do not guarantee specific email deliverability rates, response rates, or campaign results, as these depend on many factors beyond our control.

9. Limitation of Liability

In no event shall Flarereach be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Lost profits or business opportunities
• Data loss or corruption
• Reputational damage
• Third-party claims

Our total liability to you for any claims arising from these terms or our services shall not exceed the amount you paid us in the 12 months preceding the claim.

10. Account Termination

We may terminate or suspend your account immediately if you:

• Violate these terms or applicable laws
• Engage in fraudulent or harmful activities
• Fail to pay fees when due
• Use our services for illegal purposes

You may cancel your account at any time. Upon termination, we will delete your data within 30 days, except where required by law to retain it longer.

11. Changes to Terms

We may update these terms from time to time to reflect changes in our services, legal requirements, or business practices. We will notify you of material changes via email or through our platform.

Your continued use of our services after changes become effective constitutes acceptance of the new terms. If you do not agree to the changes, you should stop using our services.

12. Governing Law and Disputes

These terms are governed by the laws of the jurisdiction where Flarereach operates. Any disputes arising from these terms or our services shall be resolved through binding arbitration, except where prohibited by law.

We encourage resolving disputes amicably. If you have concerns, please contact us first before pursuing formal dispute resolution.

13. Contact Information

If you have questions about these Terms of Service, please contact us:

• Email: [email protected]
• Contact Form: Contact Us
• Response Time: We typically respond within 24 hours