Terms of Service

1. Acceptance of Terms

By accessing or using the Flarereach website, API, dashboard, or any related services (collectively, the "Services"), you confirm that you have read, understood, and agree to be legally bound by these Terms of Service ("Terms"). If you do not agree to these Terms in their entirety, you are not permitted to use the Services.

These Terms constitute a binding legal agreement between you ("User," "you," or "your") and Flarereach ("Company," "we," "us," or "our"). If you are accepting these Terms on behalf of an organisation or legal entity, you represent and warrant that you have the authority to bind that entity to these Terms.

2. Description of Services

Flarereach provides a professional email validation platform that enables users to verify the validity, format, and deliverability of email addresses via a REST API and web dashboard. The Services include, but are not limited to:

• Real-time email address validation via API
• Bulk validation of email lists
• Syntax and format verification
• MX record and DNS resolution checks
• Disposable and role-based address detection
• Web dashboard for account management, usage monitoring, and API key management
• Access to usage statistics and validation history

We reserve the right to modify, expand, restrict, or discontinue any part of the Services at any time, with or without prior notice, provided that material changes affecting paid subscriptions will be communicated in advance.

3. Eligibility and Account Registration

To access the Services, you must create an account. By registering, you represent that:

• You are at least 18 years of age
• All registration information you provide is accurate, current, and complete
• You will maintain the accuracy of your account information and update it as necessary
• You are not prohibited from using the Services under any applicable law or regulation
• Your use of the Services does not violate any agreement to which you are a party

You are solely responsible for maintaining the confidentiality of your login credentials and API keys, and for all activities that occur under your account. You agree to notify us immediately at [email protected] upon becoming aware of any actual or suspected unauthorised access to your account.

We reserve the right to refuse registration or cancel existing accounts at our discretion, including where we determine that a user has provided false information or is attempting to circumvent these Terms.

4. Acceptable Use Policy

You agree to use the Services only for lawful purposes and in a manner consistent with these Terms. Permitted uses include: verifying email addresses within the scope of your legitimate business or technical operations, integrating the API into your own products or services in accordance with the terms of your subscription, and accessing the dashboard to monitor your usage.

The following uses are strictly prohibited:

• Validating email addresses for the purpose of sending unsolicited commercial messages, spam, or any communication that violates applicable anti-spam legislation (including CAN-SPAM, GDPR, CASL, or equivalent)
• Harvesting, scraping, or collecting email addresses without the explicit and documented consent of the owners
• Reselling, sublicensing, redistributing, or otherwise providing third-party access to the Services or API responses without express written authorisation from Flarereach
• Using the Services to support phishing campaigns, account takeover operations, or any form of fraud or deception
• Attempting to circumvent, disable, or interfere with rate limits, quotas, throttling mechanisms, or security controls
• Reverse engineering, decompiling, disassembling, or otherwise attempting to derive source code or underlying logic from the Services
• Submitting automated requests in a manner that places unreasonable load on infrastructure, constitutes a denial-of-service attack, or interferes with other users' access to the Services
• Using the Services in connection with any activity that constitutes a violation of applicable law in any jurisdiction

Violation of this Acceptable Use Policy may result in immediate suspension or termination of your account without prior notice and without refund of any prepaid amounts.

5. API Keys and Credentials

API keys are unique, confidential credentials assigned exclusively to your account. You are fully responsible for all requests made using your API keys, regardless of whether those requests were authorised by you.

You must:

• Store API keys securely and not expose them in publicly accessible code repositories, client-side JavaScript, or any environment accessible to unauthorised parties
• Rotate API keys immediately if you have any reason to believe they have been compromised
• Use separate API keys for different environments (production, staging, development) where applicable
• Delete obsolete API keys that are no longer in active use

We are not liable for any damage resulting from unauthorised use of your API keys. Requests made using your API key will be counted against your subscription quota regardless of whether they were made by you or a third party who obtained access to your key.

6. Rate Limits and Fair Use

The Services are subject to rate limits and quotas as defined by your subscription plan. These limits exist to ensure fair access and stability of the platform for all users.

You agree not to attempt to circumvent rate limits through any technical or non-technical means, including but not limited to:

• Creating multiple accounts to aggregate quota
• Using third-party proxies or intermediaries to mask the origin of requests
• Exploiting technical edge cases or undocumented behaviours in the API

Sustained usage patterns that disproportionately affect other users or platform stability may be subject to temporary or permanent restrictions at our discretion, even if individual request counts remain within plan limits.

7. Prohibited Conduct and Service Abuse

In addition to the Acceptable Use Policy, the following conduct is explicitly prohibited and will result in account suspension or termination:

• Exploiting any bug, vulnerability, error, or unintended behaviour in the Services to obtain benefits, access, or results beyond what is available under your subscription
• Deliberately probing the infrastructure for vulnerabilities without explicit written permission from Flarereach
• Sharing or publishing any information about identified vulnerabilities, bugs, or weaknesses in the Services without first notifying us through our responsible disclosure process
• Coordinating with other users to collectively exploit limitations or unintended behaviours of the platform
• Using the Services in a manner intended to obtain competitive intelligence about the platform's internal operations, data sources, or validation logic
• Manipulating, falsifying, or otherwise interfering with account data, billing records, or usage statistics

We actively monitor usage patterns for signs of abuse. Where abuse is identified, we reserve the right to act immediately to protect the integrity of the platform and the interests of other users.

8. Account Suspension and Termination

We reserve the right to suspend, restrict, or permanently terminate your access to the Services at any time, including without prior notice and without providing a reason, in the following circumstances:

• Violation of any provision of these Terms, including the Acceptable Use Policy
• Detection of bug exploitation, abuse of platform features, or manipulation of service quotas or billing
• Abnormal usage patterns that suggest automated abuse, scraping, or systematic circumvention of controls
• Receipt of credible reports of fraud, harmful activity, or violations of third-party rights connected to your account
• Legal obligation or requirement from a competent authority
• Any activity that, in our sole and reasonable judgement, poses a risk to the security, stability, or reputation of the platform or its users

In particular, we reserve the right to suspend or permanently block accounts where we detect or reasonably suspect exploitation of bugs, unintended behaviours, or other forms of service abuse, without being obligated to disclose the specific reason for such action. This right exists to protect the integrity of the platform and the interests of all users, and may be exercised without prior warning.

Upon termination, your right to access and use the Services ceases immediately. Data associated with your account may be retained or deleted in accordance with our Privacy Policy. Prepaid subscription fees are non-refundable in cases of termination for violation of these Terms.

If you believe your account was suspended in error, you may contact us at [email protected]. We will review your case and respond within a reasonable timeframe, but are not obligated to reinstate access.

9. Bug Reporting and Responsible Disclosure

We take the security and integrity of our Services seriously. If you discover a vulnerability, bug, or unintended behaviour in the Services, you are encouraged to report it to us promptly via [email protected].

When reporting, we ask that you:

• Provide a clear and detailed description of the issue and steps to reproduce it
• Avoid using the vulnerability to access, modify, or delete data beyond what is necessary to demonstrate its existence
• Not disclose the vulnerability publicly until we have had a reasonable opportunity to address it
• Not exploit the vulnerability for personal gain or to harm other users

Responsible disclosure is rewarded with our appreciation and prompt remediation. Exploitation of discovered vulnerabilities, by contrast, will result in immediate account termination and may result in legal action.

10. Subscriptions and Payments

Access to the core email validation features requires an active paid subscription. By subscribing, you agree to the following:

• Subscription fees are billed in advance on a recurring basis (monthly or annually, depending on the plan selected)
• All payments are processed securely through Paddle, our authorised third-party payment processor. By completing a payment, you also agree to Paddle's terms and privacy policy
• Subscription fees are displayed exclusive of applicable taxes. You are responsible for any applicable taxes, duties, or levies in your jurisdiction
• Prices may be changed with at least 30 days' advance notice. Continued use of the Services after a price change takes effect constitutes acceptance of the new pricing
• Unused email validations within a billing period do not roll over to the next period and are forfeited upon reset
• You may cancel your subscription at any time through the dashboard or by contacting support. Cancellation takes effect at the end of the current billing period; access continues until that date
• Refunds are not issued for unused portions of a billing period except where required by applicable law

Failure to maintain a valid payment method or chargeback of a legitimate payment may result in immediate suspension of access to the Services.

11. Service Availability

We strive to maintain high availability of the Services but do not guarantee uninterrupted, error-free, or continuously available access. The Services are provided on a commercially reasonable efforts basis.

Planned maintenance that is expected to affect availability will be communicated in advance through the dashboard or via email. Emergency maintenance required to protect platform security or integrity may be performed without advance notice.

We are not liable for any losses, damages, or costs arising from service interruptions, downtime, or degraded performance, whether or not advance notice was provided.

12. Intellectual Property

All content, features, software, systems, documentation, APIs, brand assets, and underlying technology of the Services are the exclusive property of Flarereach and are protected by applicable intellectual property laws.

Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Services solely for your own internal business or personal purposes, as permitted by your subscription plan.

You may not copy, reproduce, modify, create derivative works of, distribute, or otherwise exploit any part of the Services without our express prior written consent. Any feedback, suggestions, or improvements you provide regarding the Services may be used by us freely without any obligation to compensate you.

13. Data Processing and Privacy

Your use of the Services is subject to our Privacy Policy, which is incorporated into these Terms by reference. By using the Services, you consent to the collection and processing of data as described therein.

You are responsible for ensuring that any email addresses or other personal data you submit through the Services have been collected and are processed in accordance with applicable data protection laws, including obtaining any required consents from data subjects.

14. Limitation of Liability

To the maximum extent permitted by applicable law, Flarereach, its officers, directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages arising from or in connection with your use of or inability to use the Services, including but not limited to loss of revenue, loss of data, loss of goodwill, or business interruption.

Our total aggregate liability for any claim arising out of or related to these Terms or the Services shall not exceed the total amount you paid to us in the twelve (12) calendar months immediately preceding the event giving rise to the claim. If you have not made any payments during that period, our liability is limited to one hundred US dollars (USD $100).

15. Disclaimer of Warranties

The Services are provided "as is" and "as available" without warranties of any kind, whether express, implied, statutory, or otherwise. To the fullest extent permitted by law, we disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and accuracy.

We do not warrant that email validation results will be accurate, complete, or current at all times. Email deliverability is inherently dynamic; a result that is accurate at the time of validation may no longer be accurate at a later point. Flarereach assumes no liability for decisions made on the basis of validation results.

16. Indemnification

You agree to indemnify, defend, and hold harmless Flarereach and its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with: (a) your use of the Services; (b) your violation of these Terms; (c) your violation of any third-party rights, including intellectual property rights or privacy rights; or (d) any data you submit to the Services.

17. Changes to Terms

We may update these Terms from time to time to reflect changes to our Services, legal requirements, or operational practices. When we make material changes, we will make reasonable efforts to notify you in advance by:

• Sending a notification to the email address associated with your account
• Displaying a prominent notice in the dashboard
• Updating the "Effective date" at the top of this page

We are committed to informing users of material changes before they take effect. If our notification cannot be delivered due to circumstances outside our control — such as an invalid email address, a full inbox, filtering by your mail provider, or other technical failures not attributable to us — we consider our notification obligation fulfilled from the moment the notification was transmitted. It is your responsibility to maintain accurate contact information in your account.

All previous versions of these Terms are preserved and accessible via the version history on this page.

Your continued use of the Services following the effective date of updated Terms constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must cease using the Services before the effective date.

18. Governing Law

These Terms are governed by and construed in accordance with applicable law. Any disputes arising from or in connection with these Terms or the Services shall be resolved through good-faith negotiation in the first instance. If negotiation fails, disputes shall be submitted to the competent courts of the jurisdiction in which Flarereach is established, unless otherwise required by mandatory local law applicable to you as a consumer.

19. Miscellaneous

These Terms, together with the Privacy Policy and any subscription-specific terms, constitute the entire agreement between you and Flarereach regarding your use of the Services and supersede all prior agreements and understandings.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. Our failure to enforce any right or provision of these Terms will not be considered a waiver of that right or provision.

You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations freely, including in connection with a merger, acquisition, or sale of assets.

20. Contact Information

If you have questions, concerns, or requests regarding these Terms, please contact us:

• General enquiries: [email protected]
• Security and abuse reports: [email protected]
• Account support: [email protected]